Data is showing 7-day averages as of end of day yesterday
Performance is concerning, behavior is cyclical
Total Conversations
2,499
9.84%
Total Inbound
1,107
15.20%
Total Outbound
1,393
23.11%
Performance is great, behavior is erratic
Callbacks Accepted
60
178.15%
28 days
77
-60.42%
90 days
104
412.30%
Performance is very concerning, behavior is cyclical
Callbacks Missed
5
25.93%
28 days
4
-8.62%
90 days
4
-36.13%
Performance is great, behavior is cyclical
Inbound Calls Answered
1,095
14.75%
28 days
1,030
-5.25%
90 days
1,019
45.10%
Performance is very concerning, behavior is cyclical
Inbound Calls Held
264
64.44%
28 days
198
5.54%
90 days
194
28.59%
Performance is very concerning, behavior is downward
Outbound Calls Held
7
43.75%
28 days
5
-41.60%
90 days
8
-56.80%
Performance is great, behavior is cyclical
Talk Duration
451,805s
19.20%
Talk Duration Inbound
451,021s
19.15%
Talk Duration Outbound
784s
59.73%
Performance is great, behavior is cyclical
Max Talk Duration
3,585s
16.27%
Max Talk Duration Inbound
3,585s
16.27%
Max Talk Duration Outbound
139s
33.02%
Performance is great, behavior is upward
Max Hold Duration
590s
14.76%
Max Hold Duration Inbound
590s
14.76%
Max Hold Duration Outbound
590s
14.76%
Performance is neutral, behavior is upward
Avg Hold Duration
93s
0.41%
Avg Hold Duration Inbound
1s
0.94%
Avg Hold Duration Outbound
1s
42.21%
Performance is neutral, behavior is cyclical
After Call Duration
79,959s
0.45%
After Call Duration Inbound
52,789s
37.07%
After Call Duration Outbound
27,171s
33.87%
Performance is great, behavior is cyclical
Total Handle Duration
525,103s
21.53%
Total Handle Duration Inbound
523,770s
21.52%
Total Handle Duration Outbound
1,333s
24.66%
Performance is great, behavior is erratic
Max After Call Duration
2,199s
71.92%
Max After Call Duration Inbound
1,065s
44.75%
Max After Call Duration Outbound
2,179s
72.16%
Performance is very concerning, behavior is erratic
Max Handle Duration
3,753s
13.62%
Max Handle Duration Inbound
3,753s
13.62%
Max Handle Duration Outbound
393s
30.27%
Performance is great, behavior is downward
Avg After Call Duration
68s
43.84%
Avg After Call Duration Inbound
44s
28.47%
Avg After Call Duration Outbound
17s
14.36%
Performance is very concerning, behavior is erratic
Avg Handle Duration
547s
17.58%
Avg Handle Duration Inbound
549s
17.54%
Avg Handle Duration Outbound
1s
67.98%